When business is the topic, the conversation invariably tends toward themes like growth, investment, cost reduction and security risks, operational efficiency, credibility, brand valuation—in short, how all this can improve business results?
And that is where IT comes into business results. Understand this better in the text below.
IT in business results and innovation
On one side, there will always be someone proposing change, whether to innovate or bring more intelligence, efficiency, and IT in business results, or simply to meet the mandatory requirements of each sector.
On the other side, someone needs to approve it, as well as find evidence that the proposal aligns with the business strategy and adds value that can generate good results.
Between these two stands IT, and at this very moment, as you read this article, someone is playing these roles, and undoubtedly, a new IT project is being born.
The importance of IT managers in contemporary business no longer allows them to participate discreetly in corporate management. The volume of transactions and information generated, the ever-growing number of internal users and clients involved, and the intolerance for failure and unavailability of products and services demand excellence in the definition and execution of projects by IT managers, who will support—or rather, make a reality of—the organization’s objectives.
IT project management
The task is arduous, and any misstep will almost certainly cause the weight of failure to fall upon IT and its managers for initiatives that show poor results or simply fail to please all stakeholders involved.
In the front row are the shareholders represented by the board of directors at the strategic level, and right behind them, at the tactical level, we have business analysts or consultants and middle management, inseparably accompanied by the operational level where end users gravitate.
It is a challenge for managers in this area to successfully manage the budget without strictly owning the funds, committing to spend only what is delivered. It is also not easy to manage projects where the certainty of change is a fact, since clarity of requirements is only achieved as the work progresses, moving from abstraction to the materialization of solutions.
This means acting as intermediaries without blocking end users, serving as facilitators and remaining attentive to fulfilling needs that can improve results, without succumbing to the whims of this group when they are misaligned with the business strategy.
IT in business results has come to facilitate and mediate without isolating internal users from solution providers; on the contrary, it builds a rapprochement that allows ideas to be enhanced and results to be maximized, fueled by a synergy so strong that it can guarantee harmony and coexistence among stakeholders with sometimes vastly different interests and objectives.
IT in business results and core business
IT managers need to invest in and make the most of business cases whenever possible to mitigate any risks and clearly outline the objectives and benefits of each project. They must study and adopt modern management models with solid governance guidelines.
They should develop and maintain suppliers that match the organization’s values, focusing not so much on spending less and less, but on optimizing the budget for essential solutions that enable the generation of results and align with the business strategy.
Project budgets will always exist. The need for technology solutions will too. And there is no shortage of technology, as we are increasingly well served in both hardware and software.
What is truly lacking is labor, and for anyone who until now thought the biggest obstacle for the information technology sector is the supply of specialized labor for production, I invite you to think again.
Consider that the supply of management professionals also requires more attention, especially due to the hybrid profile desired by every organization seeking highly capable and specialized managers—if possible, with some technical background—who understand the business and know how to build good relationships and results by working with users and suppliers.
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