Companies have become increasingly dependent on their systems every day. With so many operations carried out by technologies, from the most basic to the most complex, any unforeseen event can be enough to suspend activities in critical departments of the company, generating failures and major losses. In this context, IT support gains even greater relevance.
But how do you know if your IT support is failing? We have selected 5 signs that show this area needs more efficient service, compatible with the business’s needs and plans. Check them out!
Signs of failure in IT support
1. Delay in solving problems
Even when the organization’s core business is not related to IT, the rapid resolution of computer-related problems is fundamental for the operations of most companies.
When IT is not working, the company cannot execute its work routine. Therefore, support needs to arrive and solve the problem according to the terms established by the SLA, respecting deadlines and evaluating performance goals.
If support is slow to arrive or fails to solve the problem quickly, productivity is lost — and, of course, financial resources. The team responsible for service must also point out factors that prevent agility in meeting demands, for proper correction.
An example is obsolete infrastructure. When tools are incapable of fulfilling their functions and represent a major difficulty for the organization, it is not possible to guarantee adequate response time, creating an availability gap.
2. System performance does not match company demand
It is not uncommon for employees to have a series of tasks to execute, but are prevented from doing so because IT resources are incompatible with the demand for operations.
Evidence of this situation is abundant: slow internet, unstable network, dead zones, wireless issues, difficulty accessing the network or system, lack of servers, computers with performance issues, emails not opening, etc.
The list can be extensive, but the fact is that many of us know these situations. They reduce team productivity and, frequently, lead to data loss and require rework.
3. IT support is focused only on ‘putting out fires’
Although IT has the responsibility to solve problems as they happen, it is truly efficient when it acts preventively, drastically reducing these occurrences.
The principle of good IT support is proactivity. In a company, this is characterized by performing preventive maintenance to ensure the good performance of machines and systems. When this does not happen, there is a risk of crippling the company’s routines and operations.
4. Security failures occur
Data loss or the exposure of confidential customer information can cause serious damage to an organization. Added to this fact, we have statistics showing that Brazil is the country in Latin America that suffers the most cyberattacks.
Therefore, guaranteeing the security of systems, data, operational and managerial processes needs to be a priority for IT support. When failures in this aspect are frequent, the company needs to take a stand to obtain quality service that effectively acts to block these threats.
5. Absence of a backup routine
And even when support takes all necessary security precautions, a Plan B is needed. Without systematic backups, the company can lose data and have its operations paralyzed by unexpected events.
If backups are not performed properly, this is a major warning sign. Your company may be extremely vulnerable to data loss and considerable losses.
Did you identify any of these signs in your company? Beware! Flawed IT support can harm processes and increase your company’s operational costs.
Want to know more? Get in touch with us and discover how proactive IT support can boost productivity and profitability in your organization!
