How do you work to improve a company’s IT management? Over the years, various techniques have been created to optimize the work of industry specialists. Development methodologies, security policies, and monitoring have spread across the planet.
Still, few have been as successful as ITIL. This set of operational best practices is considered synonymous with good IT management. Want to know why? Then read our article today!
What is ITIL?
Also known as the Information Technology Infrastructure Library, ITIL is a set of operational best practices that can be applied to a company’s IT management. It involves routines that affect the infrastructure, operation, and maintenance of digital services and equipment. Created in the late 1980s by the CCTA (Central Computer and Telecommunications Agency), ITIL is currently under the custody of the OGC (Office for Government Commerce) in England.
The main objective of ITIL is to improve the quality of a company’s information technology services through customer-focused management. The work is done using a comprehensive set of governance processes and procedures, which are separated into disciplines. As a consequence, the organization can create a policy that aligns IT with the corporation’s core business and its main market strategies.
Bonus: Complete guide to implementing a Service Desk in your company
What are the benefits of ITIL processes?
One of ITIL’s main advantages is its flexibility. There is no need for the organization to adopt all the methods and routines defined by the management policy to achieve major improvements in its internal processes. Thus, ITIL can be easily applied in different realities and markets.
The benefits are far-reaching. The reduction of operational costs will impact the business’s competitiveness. Meanwhile, internal efficiency will be enhanced through the rationalization of IT processes and the alignment of digital resources with market strategies.
What are the main ITIL concepts?
ITIL is divided into a series of books. Each contains recommendations that seek to make the company’s IT management more efficient. They are:
Service Strategy
This part focuses on understanding consumer needs and correctly directing the activities of the IT sector. Changes are made to management strategies, improvements in the service portfolio, and financial management.
Service Design
This book deals with the conception of more efficient commercial strategies. Topics such as the capacity and availability of industry professionals are addressed, as well as security items and project coordination.
Service Transition
The third book covers the construction, validation, and delivery of services. The pursuit of an operation with higher and more complete quality indexes, focused on the user, becomes the main objective of IT managers.
Service Operation
This book focuses on the company’s daily routines. It helps managers understand how to maintain a corporate structure with faster incident response, fewer errors, and greater availability.
Continual Service Improvement
The final book focuses on identifying and implementing a series of improvements in the company’s IT services. This process requires a complete cultural shift within the company, backed by managers and business leaders.
How to create high-level IT governance?
There is no perfect formula for implementing ITIL. This process will differ in each company, which eliminates the need for the manager to implement all recommended changes. In small and medium-sized businesses, for example, a simple organizational change can solve a series of management hurdles.
Today, ITIL is already considered synonymous with efficient management. It has consolidated among IT professionals as a library of information and processes that can make service delivery more robust and effective. With its practices, the company can simplify and standardize its operational processes, becoming more competitive and expanding its market presence.
And you, do you have a foolproof technique to optimize a company’s IT management? Tell us in the comments!
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