Internet downtime or server issues compromise any company’s productivity and can lead to various types of losses, such as equipment failure, teams unable to work, and communication breakdowns with clients, suppliers, and among employees themselves. Therefore, companies cannot act only reactively.
With this in mind, Haco, a world leader in labels, highlights the importance of the technology infrastructure monitoring and support service for the proper functioning of its factories and, consequently, production.
“If our servers go down, we cannot send production orders, for example. IT failures affect all areas and all employees are impacted, which is why this service is so important,” says Haco’s IT Manager, Zulaica Laffin Cardoso.
TI.Guard, an IT Infrastructure Management service, was created to help small and medium-sized enterprises manage their infrastructure, preventing this type of situation. The service consists of proactive monitoring of equipment (software and hardware) to identify and resolve occurrences that could destabilize the IT area, aiming to reduce costs and risks.
Other solutions
In addition, Teclógica also offers full technical support, acting in critical occasions that require a quick and efficient solution with a qualified technical staff to serve and maintain the corporation’s entire environment. Another differential is the availability of dashboards, which allow the client to track work through the portal, and Corporate TV, which expands communication and facilitates access to information.
“We work in the realm of threats. We perform monitoring so that we can take corrective action before the problem becomes critical enough to halt the company’s activities,” explains Teclógica CEO, Clóvis Murilo Vasselai. The goal is to increase actual IT availability by reducing incidents. To achieve this, dangers and errors must be detected before they occur and resolved quickly, without affecting the client.
With unrestricted availability (24×7) for infrastructure monitoring and service desk, the implementation at Haco also included the unification and standardization of the database and network, making the entire process more agile and organized. This is a detail that makes a difference in IT management. “All software and hardware management is carried out by Teclógica. This makes our daily routine easier, with management centralized in a single supplier,” highlights Zulaica.
Haco uses TI.Guard at its headquarters, located in Blumenau (SC), and at its four branches located in Criciúma (SC), Massaranduba (SC), Farroupilha (RS), and Eusébio (CE). The IT director highlights the quality of service offered by the technical support team. “We are completely satisfied. The professionals are committed and responsible. Recently, there was an incident at our branch in the Northeast and we received full assistance from the Teclógica team. They worked continuously until the issue was resolved,” she concludes.
With over 85 years of experience in the textile sector, Haco provides solutions to more than 30 countries, being a market leader. With an industrial park of over 40,000 m², it produces more than 3 billion labels per year across its six manufacturing units: Blumenau, Massaranduba, and Criciúma (SC), Farroupilha (RS), Eusébio (CE), and Covilhã (Portugal).
