Operating in 32 municipalities located in the Middle and Upper Itajaí Valley and Colonial Serrana regions in Santa Catarina, Cravil decided to invest in its IT infrastructure to ensure the availability of its Data Center for all 46 group companies, as well as representatives and suppliers. To achieve this, it opted for TI.Guard, which made it possible to detect and correct failures 95% faster and increased server availability to 99.99%. As a result, it gained in productivity and received high ratings from its users.
“Annually, we conduct a survey on the quality of our services. The last one, at the end of 2014, had extremely positive results and we attribute this to the improvement in our system’s availability”, highlights Cravil’s IT Manager, Adriana Formazari. Furthermore, she emphasizes that monitoring allows many problems to be solved before they affect the company’s operations.
All of the cooperative’s activities, such as sales, invoicing, collections, and other administrative demands, require effective servers to be executed. The service directly and indirectly benefits Cravil‘s associates, producers, suppliers, representatives, and clients.
Continuity in deliveries and high availability are also benefits highlighted by the executive. According to Adriana, previously there were more incidents and delays in finding the cause and solution of non-conformities. With the dashboard used to monitor the servers, correction happens quickly because they are informed exactly where to act. “If there is a problem with electronic invoice validation, for example, before users are affected, the monitoring dashboard emits an audible and visual alert, allowing us to initiate corrective measures. Often the issue is resolved before anyone even calls us to inform us, meaning before it compromises the progress of their activities and, consequently, the business”, she concludes.
The TI.Guard can help your company achieve productivity gains and IT availability. Send your contact and learn more about our services.
